Privacy Policy

Effective Date: 1 June 2025

 

Kylie Heenan (ABN 14864043466) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, store, and disclose your personal information/data when you visit our website (www.kylieheenan.com), subscribe to our services, or interact with us through third-party sites whose products we may use from time to time.

By using our services in any way, you agree to the terms in this Privacy Policy.

⸻

  1. What Personal Information/Data We Collect

We may collect the following types of information:

  • Full Name
  • Email address
  • Phone number
  • Mailing or billing address (for services or purchases)
  • IP address and browser/device information
  • Other information provided through counselling/coaching enquiries, sign-up forms, surveys etc.
  • Information relating directly to our work together and for the purpose of providing a high standard of service and acting in the interests of safety for all concerned (e.g. a copy of a Domestic Violence Order or Consent Orders).
  • Photos and Videos from our events, with or without sound attached
  • Screenshots of texts, emails, social media comments or reviews left on review platforms or sent directly to us
  • Any other identifying data not expressly listed above which you share with us

⸻

  1. How We Collect Personal Information

We collect information when you:

  • Sign up for a newsletter or free resource
  • Book an event such as coaching, workshop, retreat or course
  • Make a purchase or complete a form
  • Contact us via phone, email or website
  • Browse our websites (via cookies and analytics tools)

⸻

  1. Why We Collect Your Information

We use your information to:

  • Provide and maintain our services and products
  • Notify you about changes to our services and products
  • Send newsletters, updates, or promotional content
  • Monitor usage of our services and content
  • Deliver and manage courses or programs
  • Improve our website and offerings
  • Respond to your enquiries or support requests
  • Keep an appropriate record pertaining to our sessions together (e.g. case notes and related materials)

You can opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.

⸻

  1. Use of Third Parties

We may share your information with trusted third-party services including:

  • Kajabi (or similar) – to host our online programs and process payments
  • Mailchimp (or similar) – to deliver email newsletters and marketing content
  • Stripe/PayPal – for secure payment processing
  • Analytics tools (e.g., Google Analytics) – for website improvement

Some of these providers may store data overseas (e.g., in the United States) and by interacting with our websites, you accept that your data may be transferred. We recommend you read those companies’ Privacy Policies.

⸻

  1. Storage and Security

We store personal data securely through encrypted systems (Kajabi, Mailchimp, secure cloud storage). Access is restricted to authorised personnel only.

We retain personal information only as long as necessary for business, legal, or tax purposes, or as otherwise required by law.

We take all reasonable steps to ensure your information/data is treated in accordance with this Privacy Policy.

Whilst the security of your information is of utmost importance to us, we cannot guarantee that any method of transmission and storage of data using the internet is 100% secure, despite all best practices.

⸻

  1. Disclosure of Your Personal Information/Data 

We may disclose your Personal Information when we believe that such action is necessary for/to:

  • Comply with a legal directive
  • Protect the personal safety of ourselves, users of our services, or the public
  • Protect the personal safety of yourself, ourselves, other users of our services, or the public
  • Protect against legal liability

 

  1. Accessing and Correcting Your Information

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if the information is inaccurate or outdated

To make a request, contact us at [email protected]. We will respond within 30 days. Administration fees may apply for certain requests.

⸻

  1. Complaints

If you have concerns about your privacy, please contact us via email. We will aim to resolve your complaint promptly. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

📍 www.oaic.gov.au

📞 1300 363 992

⸻

  1. Cookies and Analytics

Our website uses cookies and third-party tracking tools to:

  • Analyse visitor behaviour
  • Improve user experience
  • Deliver relevant ads

You can disable cookies in your browser settings.

⸻

  1. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be posted on our website with the effective date. You are advised to review this Privacy Policy periodically for changes.

⸻

  1. Contact

For privacy questions, requests, or complaints, please contact:

Kylie Heenan

📧 [email protected]

🌐 www.kylieheenan.com